Support & Help
We're here to help you get the most out of Therassist. Reach out anytime and our team will get back to you promptly.
Contact Information
Get in touch with our support team through any of the channels below.
Phone
Hours of Operation
6:00 AM - 5:00 PM Pacific Time
Monday - Friday
Response Time
We respond to all support requests within 1 business day.
Our team is committed to resolving your issues quickly so you can focus on what matters most — your clients.
Support Options
Choose the support channel that works best for you.
What to Include When Contacting Support
Help us resolve your issue faster by including the following information in your support request.
Account Email Address
The email address associated with your Therassist account so we can locate your information.
Description of the Issue
A clear description of what you're experiencing, including the steps that led to the problem.
Any Error Messages Received
Copy and paste the exact text of any error messages you see, or note the error codes displayed.
Screenshots (If Applicable)
Attach screenshots or screen recordings that show the issue — a picture is worth a thousand words.
Still Need Help?
Our support team is ready to assist you. Don't hesitate to reach out.