Privacy Policy

This Privacy Policy explains how Therassist, Inc. ("we," "us," or "Therassist") collects, uses, protects, and shares your information when you:

• Visit therassist.ai
• Communicate with us through email, text, or other messages
• Use our services
• Create an account on, access, or use the Therassist software (the "App")

Please read this policy carefully to understand our privacy practices. By visiting our website, using our services, or using the App, you agree to this privacy policy.

Policy Updates

We may modify or update our privacy policy at any time. We encourage you to review it frequently. We will update the date at the top of this page when changes are made. Your continued use of our website, services, and the App after changes constitutes acceptance of those changes.

What This Policy Covers

This policy applies only to data collected on this website, your use of our services, and through the App. It does not apply to:

• Information collected offline or on any other apps or websites we operate
• Information collected by third-party services that may link to or from this website or the App

Children Under 16

The website and the App are not intended for children under 16. We do not knowingly collect personal data from children under 16. If we learn we have received such data without parental consent, we will delete it. If you believe this may have happened, contact us at compliance@therassist.ai.

Information We Collect

Information You Provide

We may collect the following information that you provide when you fill out forms, subscribe, or contact us:

• Personal details like your name, email, phone number, or other contact info
• Account creation and login information
• Payment information for subscription or service purchases
• Customer support messages, survey responses, or feedback
• Requests for service or product updates

Automatically Collected Information

We automatically collect technical and usage information including internet connection details, operating system, browser type, usage patterns, and IP address when you visit and interact with our website.

We use this data to improve website performance, recognize returning users, and analyze site traffic. We collect it through cookies stored on your device. You may disable cookies in your browser.

Session Data (App Users)

When you use the Therassist App, we process:

• Audio recordings and transcripts of therapy sessions (with client consent)
• Generated clinical notes
• Template and preference settings

Important: Therassist is not a system of record—we help you create quality notes and improve clinical practice, not store patient information. Session recordings are deleted immediately after processing or at your discretion. We do not retain protected health information. If you choose to contribute anonymized data to improve clinical tools, it is fully de-identified and never linked to patients.

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process your requests and transactions
• Send service notices and respond to support inquiries
• Analyze usage patterns to improve our products
• Fulfill our contractual obligations

Data Security

We implement industry-standard security measures to protect your information:

• All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• HIPAA-compliant infrastructure and processes
• Regular security audits and monitoring
• Automatic data deletion policies
• Role-based access controls

Data Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our services (under contractual obligations)
• Business partners when necessary to provide services you've requested
• Legal authorities when required by law or to protect our rights

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Export your data in a portable format

To exercise these rights, contact us at privacy@therassist.ai.

HIPAA Compliance

Therassist is fully HIPAA compliant. We offer Business Associate Agreements (BAAs) to all customers. Protected Health Information (PHI) is handled in accordance with HIPAA regulations.

Contact Us

If you have questions about this Privacy Policy or our practices, contact us at:

Therassist, Inc.
Email: privacy@therassist.ai
For HIPAA inquiries: compliance@therassist.ai